The only good thing I have to say about IGG is they have compensated me with free passes to WT/HT/CT when I get dc'd from them. But as far as "new content" goes, they seem to ignore any kind of player feedback. Which is too bad cause there are some great ideas. And in all honesty it is feeling like they are driving this game into the ground, making players quit so they can close it down. The last update said "tons of new features" which we saw none, people's friends list (mine included) are not getting fixed, and any kind of player feedback or request are being responded to with a generic answer. I do agree with you Jim on the automated answers. I've thought that many times with the responses that I have received from IGG support.
Tokko Guild LT